Best buy return policy12/2/2023 You can do a Best Buy return for store credit or do an exchange even though you can’t show proof of purchase. Unopened items do not carry restocking fees.īest Buy Return Policy Per Product Category ITEMĭevices that can be activated, including cellphones, cellular devices and mobile hotspotsĭSLR cameras, mirrorless cameras, projectors and special ordersĬonsumer protection laws in these eight states do not allow Best Buy and other electronic retailers to charge these fees.īest Buy’s return policy states that customers can still return unopened and new items without a receipt if they can present a valid ID and provide their email. Meanwhile, activatable devices, excluding prepaid phones, have a $45 return fee. The restocking fee at Best Buy is 15% of the entire purchase price, which is the industry standard. Sellers can legitimately charge you restocking fees, also called purchase return fees, for agreeing to take back goods. However, other products have different return periods. Best Buy Return Period Depends on the Product Categoryįor most items, the Best Buy return window is 15 days. However, you’ll likely get a refund via check if your item is over $800 in cash. Whether you choose in-store returns or by mail, the item must be in like-new condition, with all its contents and original packaging intact.īest Buy will process a refund via your original form of payment. I would recommend returning the item in-store to avoid any return shipping fees The cost of the return shipping will be deducted from your refund unless the return results from a Best Buy error. Pack the item, print the prepaid return label, pay nothing upfront, and bring it to any UPS center within the return timeframe. Locate your order on the Best Buy website to receive a free prepaid shipping label. The refund will be issued within 2-3 business days of receiving your item. If you have no packing slip, you can print this blank one and fill it out. Pick the carrier you want, use the included return form on your packing slip, and pay for the shipping yourself. Call the hotline at 1-888-BEST BUY (1-88) to start the return process. PS: Don’t bring any major appliances in-store for return and refund unannounced. You can return an item bought online at or physically at Best Buy directly to any Best Buy location.īring the packing slip (for online purchases) or the receipt (for in-store purchases), a valid photo ID, and the credit card you used to purchase the item, if applicable. How To Return An Item To Best Buy In-Store Return Up to 14 days for “activatable” devices like cell phones and smartwatches. (You have to spend at least $3500 in a calendar year) (You have to spend at least $1500 in a calendar year) (You spend less than $1500 in a calendar year) Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.What Is the Best Buy Return Policy: The Summary If you are a: If any other Best Buy insiders have more information on this story, feel free to let us know by shooting us an e-mail at All tipsters’ confidentiality will be respected and no one will ever be identified publicly. We have now heard from numerous people in a position of authority at Best Buy stores to say that this story, while not confirmed by Best Buy HQ, appears to have some truth to it.Īdditionally, multiple sources are saying that Best Buy will also be dropping its post-purchase price-matching policy on March 3, which would mesh perfectly with the statement given earlier by Best Buy HQ (NOTE: We never asked Best Buy about price-matching, so we were confused why that was in the company’s response. At this point, the folks at Best Buy HQ are not commenting. UPDATE: One tipster tells us that all store general managers were informed of this upcoming change earlier this week. When reached by Consumerist, a rep at Best Buy HQ responded, “We recently extended our price match policy through March 2, 2013, the return and exchange policy remains the same.”Īt this point, we can only call this story a rumor, as we’ve yet to see documentation of this alleged policy change. We’ve now heard from two separate sources at Best Buy that the electronics retailer is going to cut its existing 30-day return policy in half to only 15 days.Īccording to one source, this policy change is going to go into effect on March 3. Is Best Buy’s return policy about to be trimmed in half? UPDATE: Documents provided to Consumerist by Best Buy insiders confirms this policy change.
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